Motivation, Leadership and Customer Service Training for Healthcare Professionals

If you could create the ideal working conditions in your hospital or medical center what would you experience?

For starters, you'd experience front-line staff and managers who are:

• passionate about providing quality care for patients

• passionate about acting professionally and doing their work consistently well

• passionate about creating a remarkable experience for patients, their families and each other

• positive and able to leave their personal issues at the door

• focused on upholding standards while looking for new ways to improve

Additionally, the ideal work environment is one where staff, doctors and managers:

• 

  help and encourage each other

• are motivated to go the extra mile

• communicate clearly and respectfully

• treat their colleagues professionally

Brian Norris, America's Positivity Guru, speaks and consults for the healthcare community.

Brian's training, keynotes and consulting approaches show healthcare managers and their staff the essential skills and attitudes that separate a mediocre workplace from an exceptional workplace.

He reminds his audiences of why they chose to enter the healthcare profession, how their words and actions are even more important than fancy medical equipment and how a better (market-driven) healthcare system begins with passionate, committed professionals.

By bringing Brian to speak to your management team, supervisors or entire department, you will learn:

• How to get your hospital staff to work together

• How to deal with difficult patients

• How to make your patients happy and provide exceptional customer service

• Leadership essentials for the busy Healthcare Manager

• Putting the passion back into healthcare - rediscovering your passion and purpose and letting it show

• How to communicate with your patients and each other

• Building your hospital's or medical center's brand

• Motivating employees (and Yourself)

TESTIMONIALS

"I learned so much information that I can actually use in such a short amount of time...very impressed by the quality." — Sandra Price, Education and Meetings Coordinator, American Medical Director's Association

"Very nurturing and empowering! The thing I like best about today's conference was realizing the power of our own mind is amazing as we forget and neglect our own creativity." — Martha Kliss, International Sales Manager, Celltech Pharmaceuticals

"Brian is a very powerful speaker... Today's workshop was very positive, I learned a lot."— Kie Kawano, Clinical Team Leader, American Healthways

"Very upbeat, didn't let the pace slow down. Brian kept the groups involved. I'm taking away some useful, practical tools. Good group involvement — very interactive sessions." — Karee Norris, Manager, Customer Service, Bayer Corporation

"Thank you for helping to remind me what it is like to spend a day in a positive spirit and to focus on a direction. I enjoyed your passion and positivity." — Cindy Chadwell, Asst. Clinical Director, MTMC

"...Excellent presenter, peer interaction, sharing of ideas and experiences, tools for my development/resource tool box." — Marjorie Griffin, Manager, Cape Health Plan

"Brian gave me many new and innovative ideas; I am anxious to get back to work and implement them." — Peggy Wilson, Mgr. Customer Service & Satisfaction

Contact Brian Norris now.

Email him now at info@BrianNorris.com

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PROFESSIONAL benefits and outcomes

1. Improve and manage your existing systems

2. Lead your people with confidence and clarity

3. Create environments where innovation and productivity soar

4. Help others to advance the hospital's marketing and customer retention objectives

5. Conquer negative behaviors, stuck-in-a-rut approaches and outdated belief systems

6. Develop extraordinary healthcare managers and leaders who get results

7. Cease to play the role of baby-sitting and fire person

8. Rid your department of ego-driven people and demoralizing tactics

9. Build real teams, not just workgroups with fancy names

10. Foster positive communications between all layers of employees, patients and their families and management.

11. Attend training sessions that get results and provide evidence-based approaches that show a definitive link between employee morale and patient satisfaction and employee retention

12. Make your healthcare conferences, educational training programs and retreats entertaining and remembered with humor and content